Community Programs

2.0 Health and Wellbeing

The Health and Wellbeing program provides assistance with health, dental expenses, travel assistance for medical emergencies and specialist medical care outside the Pilbara region. This program also provides extra support for elderly, disabled and ill members.

General program information and exclusions:

Assistance under this program does not replace personal insurance or other available subsidies and services. Before lodging application members should seek other available support, such as Medicare, PBS, private health insurance, etc.

General health

Financial assistance for medical and health expenses, other than cosmetic treatment, as prescribed by a doctor. Benefits may include: Medical fees, prescriptions, optical services (excluding sunglasses), allied health and ambulance.

Required documentation:

Medical certificates, referrals, file notes, or phone confirmation from a medical doctor or social worker.

Evidence PATS or other relevant assistance has been sought.

Copy of private health and/or travel insurance cover

Supplier quotes/invoices including supplier payment details.

Exclusions / conditions:

All medical and health expenses require a doctor’s certificate, prescription or referral.

Before lodging an application, members are required to first seek other available services and support, such as: Medicare, Pharmaceutical Benefit Scheme (PBS), private health insurance, workers’ compensation, Aboriginal Medical Service, and other Aboriginal trusts.

IBN may seek cost-sharing with other agencies, or subsidise members’ health expenses to the extent that other funds are not available.

Medications must be prescribed by a registered medical practitioner, dentist or nurse and only be available on prescription; be dispensed by a registered pharmacist; and approved by the Therapeutic Goods Administration for sale within Australia

Assistance for glasses (lenses and frames) and contact lenses is available every two years provided they are prescribed in writing and dispensed by a qualified ophthalmologist or a licensed optometrist. IBN does not cover non-prescription glasses, sunglasses, or glasses for cosmetic or aesthetic purposes. Cosmetic treatment and cosmetic items are excluded.

Other conditions may apply for individual items.

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Dental health

Up to $500 for emergency dental treatment. $10,000 in financial assistance for basic dental expenses, other than cosmetic treatment. Dental benefits of a member’s dependent children are included in this cap. For members with private health insurance, IBN will pay the gap between the rebate and the balance of the dental bill.

Required documentation:

Dental treatment plan provided by a qualified dentist.

Copy of private health and / or travel insurance cover.

Evidence other relevant assistance has been sought.

Supplier quotes / invoices including supplier payment details.

Exclusions / conditions:

Before lodging an application, members are required to first access other available services and support, such as Medicare, Pharmaceutical Benefits Scheme (PBS), private health insurance, government dental health services, the Aboriginal Medical Service or other Aboriginal trusts.

IBN may seek cost-sharing with other agencies or subsidise dental expenses to the extent that other funds are not available.

Cosmetic treatment is excluded.

A course of dental treatment will need a dental plan signed by the member and approved by IBN in advance.

Apply now

Medical Travel

If not available through PATS or other providers, IBN will assist members with required travel expenses for medical care away from home if care is no available in the Pilbara. This may include specialist appointments, medical procedures, medical emergencies and travel support for critically ill, or injured IBN member and their children.

IBN Member patient travel

Travel expenses to receive medical care away from home. For example, specialist appointments, medical procedures or treatment not available in the region. Benefits may include: Domestic airfares, car travel (fuel and food), bus fares, taxi vouchers, accommodation and meals.

Required documentation:

All medical travel requires a medical doctor’s certificate.

Copy of private health and/or travel insurance cover.

Evidence that PATS or other relevant assistance has been sought.

Supplier quotes or invoices including supplier payment details.

Exclusions / conditions:

Applicants must apply to PATS first, as well as, relevant, private health insurance, workers’ compensation and other Aboriginal trusts.

IBN may seek to share costs with other sources and will subsidise travel expenses to the extent that other funds are not available.

Accommodation must be approved by IBN and is limited to a maximum of 3 nights.

Apply now

Medical escort travel

If required and not covered by other sources, capped at $1,000 for travel and accommodation for one travel escort and, if necessary, dependent children, to accompany a sick IBN Member who requires emergency medical care away from home, plus up to $200 per week for expenses.

Required documentation:

All medical travel requires a medical doctor’s certificate.

Copy of private health and/or travel insurance cover.

Evidence that PATS or other relevant assistance has been sought.

Supplier quotes or invoices including supplier payment details.

Exclusions / conditions:

Medical travel escorts must be recommended by a medical doctor or social worker.

Accommodation must be approved by IBN and is limited to a maximum of three nights.

A separate application, with details of exceptional circumstances, is required to extend accommodation assistance up to 4 additional days.

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Ill or injured IBN Member

One-off assistance of up to $1,000 each, to a maximum of $10,000, for a number of a critically-ill IBN Member’s immediate family. The ill or injured person must be an IBN Member. This assistance can be used for travel expenses, including fuel, airfares, bus and taxi fares, food and accommodation. Assistance can be approved only if PATS is not available.

Required documentation:

All medical travel requires a medical doctor’s certificate.

Copy of private health and/or travel insurance cover.

Evidence that PATS or other relevant assistance has been sought.

Supplier quotes or invoices including supplier payment details.

Exclusions / conditions:

The ill or injured person must be an IBN Member.

Travel requires a specialist medical doctor’s certificate attesting that the patient is critically ill or critically injured and requires treatment more than 100kms away from home. For visits longer than one week, an additional certificate may be periodically required.

Applicants must apply to PATS first. IBN may seek cost-sharing from other sources and will subsidise travel expenses to the extent that other funds are not available.

Accommodation and meals is not to exceed $250 /day and the length of stay must be approved by IBN.

Where appropriate, IBN will assist the applicant with travel and accommodation bookings.

Dependent children should be listed on the IBN Child Register.

Each visitor may travel only once.

Apply now

Ill or injured child of an IBN Member

Up to $10,000 to the IBN parent or guardian of a critically-ill child for travel expenses, including fuel, airfares, bus/taxi fares, food and accommodation within Australia. Assistance can be approved only if PATS is not available.

Required documentation:

All medical travel requires a medical doctor’s certificate.

Copy of private health and / or travel insurance cover.

Evidence that PATS or other relevant assistance has been sought.

Supplier quotes or invoices including supplier payment details.

Exclusions / conditions:

Travel requires a specialist medical doctor’s certificate attesting that the child is ill or injured and requires treatment more than 100kms away from home.

Applicants must apply to PATS first. IBN may seek cost-sharing from other sources and will subsidise travel expenses to the extent that other funds are not available.

Accommodation and meals is to a maximum $250/day.

Where appropriate, IBN will assist the applicant with travel and accommodation bookings.

Dependent children should be listed on the IBN Child Register.

Apply now

Home support for members on the Special Needs Register

IBN Members on an age or disability pension are eligible to be on the Special Needs Register and may be able to access the below support from IBN. To find out more or to join the register speak to a Field Officer or contact IBN on 1800 014 401.

HACC meals: Payment for the cost of HACC meals delivered to eligible IBN Members.

Required documentation:

Supplier quotes or invoices including supplier payment details.

Exclusions / conditions:

For IBN members on the Special Needs Register.

Apply now

Accessibility modifications and mobility aids: Accessibility modifications and mobility aids Up to $10,000 per IBN Member or home for home and vehicle modifications to assist members who are elderly, infirm or disabled.

Required documentation:

Report from a qualified professional regarding access modifications or mobility aids

Quotes from builders or suppliers of mobility aids

Proof of home ownership and the home owner’s approval

Private health insurance information

Evidence that other government services have been approached.

Exclusions / conditions:

For IBN Members on the Special Needs Register.

A home assessment must be done by a qualified health professional, such as an occupational therapist, ACAT assessor or approved disability consultant.

All home modifications require the home owner’s approval.

This benefit does not replace support available through government agencies or others.

IBN may seek cost-sharing and will only subsidise expenses based on the home assessment and to the extent that other funds are not available.

Apply now

Vehicle servicing: Up to $1,500 per year for vehicle servicing as recommended by the manufacturer. Form number: 2.2

Required documentation:

Proof of vehicle ownership i.e. registration papers.

Supplier quotes or invoices including supplier payment details.

Exclusions / conditions:

For IBN members on the Special Needs Register.

Apply now

Skip bin

One 6-metre skip bin per year.

Required documentation:

Supplier quotes / invoices including supplier payment details.

Exclusions / conditions:

Benefits cannot be pooled or transferred between members.

Eligible members must first apply to other services, such as Department of Housing, the local council or Ashburton Aboriginal Corporation, for a skip bin, if applicable.

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Veterinary expenses

Up to $1,000 per year for veterinary expenses. Benefits cannot be pooled or transferred between members.

Required documentation:

Supplier quotes or invoices including supplier payment details.

Exclusions / conditions:

Benefits cannot be pooled or transferred between members.

Apply now

Bottled/filtered water

A water cooler along with two bottles of water per week for every three people in a household. Applies only to households in the Pilbara.

Required documentation:

Supplier quotes or invoices including supplier payment details.

Exclusions / conditions:

Bottled water is available only to IBN Members residing in the Pilbara.

From 2018, IBN members with town water supply will be provided with filtered water systems.

Bottled water will continue to be available for members living in on-country communities with poor quality water supplies. A deposit and exchange arrangement will be introduced from 2018.

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