The Commonwealth and State Governments are providing electricity users with a combined $700 in household Electricity Credit Offsets. The credits will arrive in two instalments – the first credit is due from 20 July and the Commonwealth’s credit is due from 18 November 2024. If you have an eligible residential customer account with Synergy or Horizon Power, you don’t need to do anything because the credit will automatically appear on your electricity bill.

Households who are not billed by Horizon Power or Synergy and that were registered for the Energy Concession Extension Scheme (ECES) on 17 June 2024, will receive an equivalent credit automatically through the ECES.

If you:

• are not billed directly by Horizon Power or Synergy,
• are not registered with ECES, or
• are not eligible for ECES,

Please contact Synergy on 13 13 53 or see their website, or contact Horizon Power on 1800 267 926 or see their website.

You can also click here for more information from the WA Government.