Appeals and Complaints

How to Appeal a Decision

Members who wish to dispute a Community Programs application outcome can appeal in writing by completing the Appeals form below. The appeal will first be considered by the Community Programs Team Leader, who will contact the Member with a decision. If the appeal is not resolved, it may be escalated to the Chief Member Services Officer if required. The outcome of the appeal will be communicated to the Member once fully reviewed.

If, after the conclusion of the above process, the Member believes the decision did not follow correct procedure, they can make a general complaint to the IBN Board. Decisions made by the Board are final.

If you need assistance with writing your appeal, please contact our Member Services Team on 1800 014 401 or applications@ibngroup.com.au.

Community Programs Appeals Form

MEMBER DETAILS

Member First Name:(Required)

Member Last Name:(Required)

Member Date of Birth(Required)

IBN Member Number (if known):

Phone Number:(Required)

Email Address:(Required)

POSTAL ADDRESS

Street or PO Box:(Required)

Town/Suburb:(Required)

Postcode:(Required)

NAME OF COMMUNITY PROGRAM

Name of Program(Required)

Date of Application(Required)

ORIGINAL APPLICATION

Please describe the original application:(Required)

REASON FOR THE APPEAL/REVIEW

Please explain why you think this decision is unfair:(Required)

SUPPORT MATERIAL

Please attach information that may support your appeal:

Upload File

Drop files here or

Max. file size: 40 MB, Max. files: 3.

I declare that the above information is true and correct. I understand that IBN may disclose any aspect of this application for any relevant purpose.(Required)

I declare that the above information is true and correct. I understand that IBN may disclose any aspect of this application for any relevant purpose.