Appeals and Complaints

How to appeal

Step 1

Members who wish to dispute a Community Program decision can appeal in writing by completing the Appeal form. Your appeal will be considered by the Community Programs Team Leader.

If you need help writing your appeal the Community Programs Team Member can help. Contact us on 1800 014 401 or email

Post, email, fax or visit one of our offices to submit your appeal. IBN will contact you with a decision about your appeal.

Step 2

If your appeal is not resolved at Step 1, it may be referred to the Community and Member Services Manager (CMSM) who will respond with a decision as soon as possible.

Step 3

If required appeals may be referred to the CEO. The member who lodged the appeal will be advised in writing the outcome of their appeal.

Step 4

If, after the conclusion of the above process, the member believes the decision made was not administered correctly they may make a ‘General Complaint’ to the IBN Board. Members can write to the Board by emailing the Board Secretary at and request the matter is listed for Board consideration. The Board’s decision is final.

For further information about the appeals process contact the Community Programs Team Leader on 1800 014 401 or email

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