IBN has become the first Aboriginal Corporation to win gold at the prestigious 2025 Contact Center World Awards Asia Pacific.

This is more than just a win for IBN, it’s recognition of the marked improvement of member service and delivery for the IBN community and inspiration to keep improving and aspiring for excellence.  a

The award recognises the group’s commitment to combining operational excellence with cultural authenticity.

Selected from over 2000 entries across the region, including Australia, New Zealand, China, Malaysia, Japan and Indonesia, IBN stood out among 90 finalists for its transformative approach to member service delivery.

The winning submission showcased the journey the organisation has taken to improve and modernise its member services and contact centre operations.

The team has embraced digital innovation, prioritised people-first design and deepened its engagement with community – all while staying true to its cultural foundations. The result is a service model that’s not only responsive and inclusive but also “built by and for our people”.

Viewed as the industry’s highest honour, the award is a moment of pride for the organisation, its members and the broader Aboriginal sector.

Looking ahead, IBN remains committed to building a sustainable, inclusive and innovative future by continuing to invest in digital transformation, expanding access to services and exploring ways to support other organisations in delivering respectful, community-led care.

IBN is proudly helping to create a future that empowers local communities and future generations.