Member Services Officer – Karratha

      • Fulltime based in Karratha
      • Attractive salary and allowances package
      • $70,000 p/a + Superannuation + 5 weeks annual leave

IBN is a charitable trust operated for the advancement and prosperity of the IBN Community, the Yinhawangka, Banyjima and Nyiyaparli people.  We provide programs and services for the personal, social and economic wellbeing of our members and deliver support and programs in health, education, housing, culture, enterprise development and employment.  IBN’s head office is in South Hedland and we have offices in Tom Price and Karratha.

We currently have an excellent opportunity for a Member Services Officer to join our team in Karratha.

As a Member Services Officer you are responsible for providing administrative support through a variety of tasks to ensure efficient office operations in the Member Services team. Your role will be the first point of call for all visitors to the organisation and is essential in ensuring quality customer service standards that are responsive to needs of the Members and the wider community. Your role also provides support to senior management, staff and support the overall delivery of the Member Services functions.


Core responsibilities of this role include and are not limited:

  • Provide a welcoming and safe environment for clients and visitors
  • Manage and direct telephone enquires efficiently and appropriately.
  • Assisting with Member and staff enquires.
  • An efficient and courteous response to all enquires in accordance to established procedures to ensure the best quality systems and delivery of services.
  • Facilitate End to End support and processing of community programs applications
  • Ensure effective and efficient administration of IBN records and follow record management procedures
  • Accurately record information, manual and electronic documents and databases
  • Provide accurate information to internal and external stakeholders or refer enquires as necessary
  • Registrations of community program applications as required
  • Assist the Karratha and Tom Price Team Leader in the smooth running of the community programs function
  • Contribute to the development and improvement of WHS and risk management initiatives and practices in the workplace
  • Other duties as required.

Essential Candidate Requirements

  • Certificate minimum III in Administration or progress towards the same highly regarded
  • Experience in the community sector highly regarded
  • Experience working with Aboriginal and understanding of Aboriginal culture
  • Current Western Australia C-Class Driver’s licence
  • Well developed interpersonal, verbal and communication skills, including the ability to communicate with management and staff at all levels
  • Proven ability to work under pressure and meet deadlines
  • Critical thinking and problem solving skills
  • High level organisational skills with the ability to multi-task in a fast paced environment
  • High proficiency in Microsoft office suite
  • Demonstrated understanding of the maintenance of confidentiality and integrity in the workplace
  • Contribute to the development and improvement of WHS and risk management initiatives and practices in the workplace

If you would like to apply for this role, please apply via SEEK below.

For a confidential discussion please call IBN Employee Relations on 0473 814 877 .

IBN may commence appointment proceedings immediately, appoint by invitation or make no appointment at all. This opportunity is only open to candidates with the right to work in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply


Only shortlisted candidates will be contacted.

Please complete the online form below or contact the IBN Senior HR Coordinator on (08) 9140 0900 or email hr@ibngroup.com.au

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