
As we draw closer to the IBN member portal launch it is becoming critical that all members have ensured their personal details are up to date, so the portal login details can be distributed correctly ahead of the go live date.
If we do not have your updated details on file, we will not be able to provide you with your custom login details and you will not be able to access the portal when it is launched.
The portal is a long-awaited tool designed for the benefit of IBN Members; it will be your one-stop-shop to make membership and program applications, supply invoices, and access your balances. We want to ensure all members have access to it from day one.
Have you received SMS from IBN in the last week or so? If not, please update your personal details.
Additionally have a chat to your family and friends to check in and see if they have updated their details recently. This is especially important if you know of members who may struggle with technology or be unsure of what to do. Support will be provided before, during, and after the launch to ensure members have the skills, confidence, and capability to use the portal successfully.
As a reminder the Member Portal is scheduled to go live on 1st October 2024.
If you have any questions regarding the portal, please email the Operations Support Help desk OperationsSupportServices@ibngroup.com.au