Member Portal Update
Member Portal Launch Update
We are now only days away from launching the eagerly awaited IBN Members Portal on 1st October 2024.
We are pleased to be using Netsuite, a system used by over 40,000 companies worldwide, as the platform for our portal.
We have chosen Netsuite in part due to its superior data protection capabilities; NetSuite has round-the-clock monitoring with a dedicated security team backed by advanced tools, controls and policies to ensure strong data centre security. Your personally identifiable information is always secure, and NetSuite maintains ISO 27001 and 27018, PCI DSS, PA-DSS compliance, strong encryption, and robust password policies.
Your login details will be sent to you via text on Tuesday 1st October 2024
You will need to set a new password to access the portal. Make sure you are picking a password that is not easily identifiable and keep it private. Each member has a responsibility to ensure they don’t share sensitive log in or access information or give access to a mobile phones or other personal devices. If you share devices and log in information, you risk compromising your digital security.
Once you have logged into the portal for the first time, you will be able to access a series of instructional videos to help navigate your way around. If you have any issues with access or any further questions regarding the portal, please email the Operations Support Help desk OperationsSupportServices@ibngroup.com.au
More About the Portal
The portal will allow you to see the status of your applications and balances, providing members with a more efficient service and a better experience.
The portal is designed for the benefit of IBN Members; it will be your one-stop-shop to make membership and program applications, supply invoices, and access your balances. You will also be able to update your personal details and track the progress of any applications in the portal. We will also use SMS messages to keep you informed of progress updates and requests for additional information in your applications.
Overall the member portal will reduce manual tasks, letting the team engage more effectively with our members.
What – Adopting a user-friendly, member portal to deliver programs and services, automate manual processes, and enhance member satisfaction.
Why – IBN is implementing NetSuite as their customer portal to remove manual processing, enhance operational efficiency, improve member experience, and support additional member services.
How – IBN will implement NetSuite as their member portal by assessing needs and designing the portal. Both staff and members will test the portal. Training will be provided to staff and members to assist with using the new portal prior to use.
In order to ensure the Member Portal will work effectively for you, please update your personal details here.
