Community Programs

Program 1: Household Essentials

This program assists IBN members and families with essential household bills and other living expenses.

Benefits Up to $3,000 plus up to $1,000 mid-year top up subject to funding availability.
Eligibility All IBN Members. Members who are sharing a household may pool benefits.
AVAILABLE items (including installation and delivery)

1. Child care
2. Computers and computing supplies
3. Food – including meal replacement food for weight loss
4. Fuel and travel (bus, train, air fares)
5. Healthy living – skip bins, pest control, bottled water, water purifiers and filters, pet expenses, fitness equipment and gym membership
6. Household basics – furniture, appliances, homewares, bedding, camping gear, TVs and sound equipment

7. Home insurance and security
8. Home maintenance and improvement (for home owners) – tools, supplies and trade services, including gardening and pool expenses
9. Household bills – rates and utilities
10. Personal items – clothing, shoes, baby items mobility aids
11. Prepaid funerals
12. Rent short and long term (conditions apply)
13. Telecoms
14. Vehicle costs (excluding purchase)

Items NOT available
  • Hire cars
  • Fines, bankruptcy expenses, taxes or debts
  • Rental and hotel bonds
  • Mortgage payments and home deposits
  • Donations
  • Gaming equipment (e.g. Playstation, Xbox)
  • Foxtel and online subscriptions (e.g. Netflix)
  • Cigarettes, alcohol and gambling (e.g. Lotto)
  • Weapons
  • Recreational vehicles (e.g. quad bikes, boats, jet skis).
  • Members who are sharing a household may pool benefits but may not assign their benefits to a different household.
  • The address for delivery of purchased items or household bills must be the registered residential address of the IBN Member applicant (except food and fuel).
  • Home maintenance is available only to members who are homeowners. Maintenance on rented properties is the responsibility of the landlord.
  • Food and fuel are only available at participating outlets.
  • IBN does not pay hotel bonds or damages. Members are responsible for these items and must deal directly with the hotel using their own cash or card.
Supporting documents
  • Program application form
  • Supplier invoices or quotes showing payment details
  • Lease agreement for rent payments
Application Processing Time
Up to 10 working days once all the documents have been received by IBN.
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